🔥 Issue Handling in HOLIZE

👤 Who Can Access

  • Project Managers, Task Owners, and L1/L2 Managers can raise and manage issues.

  • Only the creator of the issue or HOLIZE Admins can edit it.

📖 Description

  • Issues in HOLIZE represent confirmed blockers for ongoing project tasks.

  • They arise from risks that weren’t resolved in time or from task failures.

  • Each issue is linked to an ongoing task (from 📋 Project Plan), ensuring full traceability and plan revision.

📖 Description illustration

✅ Pre-requisites

✅ Pre-requisites illustration

🧾 Input

  • 📝 Title and a description of the problem

  • 📋 Impacted Task (must be ongoing from 📋 Project Plan)

  • 📅 Optional: Due date, Owner, and Resolution plan

🧾 Input illustration

🎯 Output

  • 🛑 The linked ongoing task (from the 📋 Project Plan) is put on hold until the issue is:

  • ✅ Closed (resolved or invalidated)

  • 🛑 Cancelled (no longer blocking)

  • 🗓️ If the due date passes and the issue is still open, HOLIZE triggers a ⛏️ Worklog to the Project Manager, asking how many weekdays of extension are needed.

  • 📅 Once the PM responds, the impacted task and all subsequent tasks in the 📋 Project Plan are postponed accordingly.

  • 📝 You can also create followup records to provide updates on the issue’s progress.

🎯 Output illustration - Image 1 🎯 Output illustration - Image 2 🎯 Output illustration - Image 3

🔗 Dependents

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