💵 HOLIZE Refund Policy

🔄 Customer-Centric Refund Policy

  • Last updated on Feb 6th 2024. HOLIZE SOFTWARE SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible, with a friendly and transparent cancellation policy. 🌟 Our primary goal is to make sure you are completely satisfied with HOLIZE. We continuously monitor the application with real-time error reporting, so if you encounter any issues or defects during your subscription period, our dedicated team is automatically alerted **(through the error reporting page of the app, where every error in the system is recorded for potential resolution)**. HOLIZE will be aware of it, but will take up resolution if such resolution does not affect the scope of the customer's business. 📌 Here’s how we handle defect resolutions and refund requests:
  • 💸 For **monthly subscriptions**, if you face any defect that impacts your usage and it is reported within the **first 7 days** of the subscription period, our team prioritizes the fix to restore the application to its optimal state. We work closely with your team to ensure a smooth experience. If the issue remains unresolved after sincere efforts, we will initiate the refund process and revoke system access beyond 7 days if necessary.
  • 💸 For **yearly subscriptions**, if a defect is reported within the **first 60 days** of the subscription, HOLIZE’s team will prioritize the issue and work diligently to resolve it. We believe in continuous improvement and work with integrity to ensure that your business is not disrupted. If the defect cannot be resolved to meet your expectations, we will initiate the refund process as a measure of our commitment to fairness.
  • ⏳💸In case of any **Refunds** approved by HOLIZE SOFTWARE SOLUTIONS PRIVATE LIMITED, it will take **9-15 days** for the refund to be processed to the end customer.
  • 🤝 At HOLIZE, we are dedicated to not only solving issues but to making your journey with us smooth and efficient. 🚀 While we strive to resolve every issue within the boundaries of the subscription scope,💡 we also welcome suggestions for feature improvements that can be considered for future releases. 🌱 This helps HOLIZE grow with its users, continuously improving based on real-world needs.
  • 🤝 We believe in integrity, not only within the application but also in our financial relationship with our customers. You are at the heart of HOLIZE, and we strive to make sure you feel that in every interaction

🌟 Your success and satisfaction are at the heart of HOLIZE. We ensure transparency and fairness in every transaction.