ITIL & HOLIZE – The Perfect Synergy for Service & Projects

🚀 HOLIZE & ITIL – A Structured Approach to Service Execution

  • ✨ HOLIZE enhances ITIL-driven service delivery by offering structured project management for key IT processes. While ITIL focuses on incident, problem, and change management, HOLIZE ensures seamless execution, tracking, and collaboration.

  • Though not an ITIL tool, HOLIZE complements ITIL by converting workflows into actionable project plans, boosting accountability and speed.

📌 HOLIZE is Ideal For

  • ✅ Change Management: Rollouts involving multiple teams are treated as project plans.

  • ✅ Problem Management: Complex recurring issues are handled with team collaboration and budgets.

  • ✅ Incident Management: High-priority incidents are resolved as mini-projects with SLAs.

📈 Why HOLIZE Complements ITIL

  • ✔ HOLIZE is a project execution specialist 🏗️ for structured planning.

  • ✔ ITIL covers service continuity while HOLIZE covers project tracking & execution.

  • ✔ HOLIZE supports project-scale change management even if ITIL tools don't.

🚨 Incident Management – Production Defect Fix

  • 🆕 Incident ticket converted into a project in HOLIZE.

  • 📋 One-click project plan generated via Incident Resolution Model.

  • 👨‍💻 Developers, testers, and leads get auto-assigned.

  • ⚠️ Risks tracked, escalations if timelines missed.

⚙️ Problem Management – Fix for System Crash

  • 🆕 Problem ticket mapped to a structured project.

  • 🧾 Budget approvals & risk tracking within HOLIZE.

  • 📅 Progress reviews scheduled at intervals.

🔄 Change Management – Major Feature Rollout

  • 🆕 Change Request becomes a project.

  • 📋 Project plan covers design → dev → test → deploy.

  • 🚨 Delayed approvals auto-trigger escalations.

  • 📊 Full visibility via leadership dashboard.

🎯 Conclusion: HOLIZE + ITIL = Scalable IT Excellence

  • HOLIZE helps you apply project discipline to ITIL services, ensuring transparency, timeliness, and execution control.

📌 From ticket to closure — HOLIZE ensures every service is managed like a project! 🧠